Daphne Davis

Explore My Fit for Your Project

Thank you for visiting. 

Learn more about me, my background, and what I have to offer.

If you have questions or would like to discuss an opportunity to work together,

please get in touch.

Email me at:

ddaviscareer2020@yahoo.com

 
Image by Justin Kauffman

Daphne Davis

Copywriting

Office with a View

Skills

Delighting Customers & Stakeholders

Technical Writing

Instructional Design

Copywriting

Chatbot Design & Building

Senior Instructional Designer II—Training Classes, eLearning Courses, Materials

Training Specialist III/Lead Instructor—Classroom, Virtual

Superb Grammar/Spelling/Proofreading/Editing

Excellent Team Member or Solo Worker

Proficient Project Management

Consulting Skills

Public Speaking—Seminars, Training Classes

Incredibly Quick Technology Adoption

Medical Laboratory Technologist, MLT(ASCP)

Harvest LIS—Installation, Subject Matter Expert, Training

 

About Me

My number one goal with any project is the complete satisfaction of my customers and stakeholders.

 

I specialize in Instructional Design/Technical Writing and am a Certified Chatbot Marketing Specialist.

 

Exceptionally skilled with years of experience at converting highly technical or complex information or concepts into information, documentation and materials that are easy for the user to understand and utilize.

 

•     Instruction Manuals

•     Training Manuals

•     How-To Guides

•     Tutorials

•     Articles

•     SOPs

•     Tech Tips

 

I have extensive skill and experience creating learning experiences—instructor-led, virtual, and e-learning. As an Instructional Designer, I designed, managed, and wrote training classes for customers, employees, and contractors for a software company’s Laboratory Information Software. As a Training Specialist, I served as Lead Instructor for all of these classes.

 

•     Superb project management skills

•     Ability to meet tight deadlines

•     Impeccable attention to detail

•     Thorough investigative research abilities

•     Unparalleled ability to effectively communicate and collaborate

•     Excellent grammar/spelling/proofreading/editing

 

All of these skills are required to accomplish my writing feats.

 

I have extensive experience and proven talent for communicating and collaborating with all manner of company and customer team members involved in a project to facilitate the creation of quality products for my stakeholders.

 

I am great with teams and am an experienced solo worker as well. I can lead, manage, team build and mentor equally well.

 

My disposition is extremely cheerful and I treat all with respect and courtesy which enables me to effectively work with a wide variety of personalities and work styles.

 

My natural inclination towards technology makes it easy & fun to acquire and learn new software, gadgets and tools.

 

I am constantly enhancing my skill toolkit.

 

My Skill Sets

•    Delighting Customers and Stakeholders
•    Instructional Design—Training Classes, Materials
•    Technical Writing
•    Grammar/Spelling/Proofreading/Editing
•    Chatbot Design & Prototyping
•    Conversational Copywriting
•    Conducting Training—Instructor-led, Virtual
•    Excellent Team Member or Solo Worker
•    Proficient Project and Time Management
•    Superior Consulting and Collaboration Skills
•    Public Speaking—Training Classes, Seminars
•    Incredibly Quick Technology Adoption
•    Medical Laboratory Technologist, MLT(ASCP)
•    Harvest LIS—Installation, Subject Matter Expert, Training

 
Window Cleaning

Specializations

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Technical Documents

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Training Materials

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Copywriting

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Chatbot Design & Building

 
Glass Buildings

Industries

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Technology/Software

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B2B

 
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Health

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Laboratory

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eCommerce

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Retail

Tool Proficiencies

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My Expertise
 
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Technical Writing

The Amazing Power of Knowledge Conversion

My specialization is Technical Writing: 

 

  • Facilitator Training Guides

  • User Training Guides

  • Training Materials

  • Job Aids

  • Instruction Manuals

  • User Guides

  • Articles

  • Tech Tips

I am highly skilled at converting technical or complex information and processes into documents and materials that make it easy for the user to understand and use.

I have a special ability for breaking down information and processes into easy-to-use materials that are clear and accurate to build trust and brand loyalty.

My well-honed editing and proofreading skills give polish and professionalism, but are toned when needed to complement a conversational, prospect-friendly copy style.

Excellence Lives Here!

Instructional Design

Bringing It Home for Users

Decades of experience writing and training people have honed my skill for writing training material. 

I am extremely cheerful and treat all with respect and courtesy, which enables me to work with a wide variety of personalities and work styles—in person and remotely.

From executives to SMEs, I excel at communicating with people to get to the core of what really matters to training stakeholders.

 

I create a project charter or blueprint for approval then get to work assembling my Team.

After Project Kickoff comes a Design Meeting, unique to my process, that helps the Team members quickly and easily discover the required components and logical sequence for a successful training experience.

Project Management of the instructional design process is critical to keeping the Project Task List and Team members engaged and motivated to meet project timelines for instructional verbiage.

My job is to take their verbiage and bring it to life in engaging, logical, accurate and easy to use documentation and materials.

Wizardry Lives Here!

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Training

Instructor-Led and Virtual

I am highly skilled at creating a comfortable and engaging atmosphere for learners.

It takes special skill to assess and adapt to the style preferences and needs of instructor-led class students.

I have developed specialized skills in connecting with my learners in both instructor-led and virtual classrooms.

From my personal touch to my authoritative aura, learners from across all levels of knowledge and cultures have expressed their appreciation for my style of instruction.

Making You Feel Special Lives Here!

Office with a View

Portfolio

 

Technical Documents

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I have written hundreds of user guides, articles, tech tips, job aids, emails, blogs, charts and other documents and materials for customers and employees.

I worked with customers, sales and marking staff and SMEs to determine the the specific need and employed mad research skills to work out the details so I could write engaging, easy to digest and use solutions.

 
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Throughout my career I have designed and created dozens of corporate and internal training classes—instructor-led, virtual and e-learning—and materials.

At Orchard Software Corporation I served as Instructional Designer, Training Specialist and Subject Matter Expert.

All corporate customer training classes I designed and managed for Orchard Software Corporation were P.A.C.E. accredited and I was the P.A.C.E. Administrator, managing the processes of assignment of credit hours to all classes and reporting of credits for eligible participants.

P.A.C.E.®

Professional Acknowledgment for Continuing Education is an administrative system serving as the quality assurance mechanism for continuing education programs offered to clinical laboratory professionals.

P.A.C.E.® is of benefit to continuing education providers and the laboratory professionals who participate in the programs they provide. Participants in P.A.C.E.®-approved educational sessions have confidence in the quality of the program. P.A.C.E.® continuing education contact hours satisfy continuing education requirements for federal regulations, state licensure, certification agencies, and employers.

​Educational programs may be in a number of different formats — from large, multiple-day annual meetings to self-instructional material on CDs, journal articles, or websites.

 

Instructor-Led Training Classes

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(That's me at the podium in one of my classes.)

As Instructional Designer, I created, updated, and managed the instructor-led training classes for the flagship product at Orchard Software Corporation, Orchard® Harvest™, which is a Laboratory Information System.

I was also Lead Instructor for these classes as a Training Specialist and Subject Matter Expert. These classes were conducted at the corporate office for customer and employee training in a state-of-the-art, technology-rich training facility.

 

Orchard® Harvest™ classes:

  • Orchard® Harvest™ System Administrator Training Class

  • Orchard® Harvest™ Microbiology System Administrator Training Class

  • Orchard® Harvest™ Advanced User Training Class

​These classes were all P.A.C.E. accredited and adhered to their strict requirements for submission as approved continuing education credits.

 

e-Learning Courses

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I have created dozens of e-Learning courses for customer and employee use.

 

These courses are hosted on a Confluence website for customers and employees or in Cornerstone LMS for internal employees.

A selection of the courses I created are listed on the Orchard Software website:

Basic End User

  • Introduction to Orchard® Harvest™

  • Using Order Patient Samples

  • Using Release Stored Orders

  • Using Find a Patient
     

Basic Administrative

  • Rule Basics in Harvest

  • Using Order Entry Rules

  • Using Result Evaluation Rules

  • Using CPT Code Rules

  • Using Quality Control
     

Advanced

  • Using Data Browser

 

Newsletter Articles

 
news@orchard Winter 2016

A Laboratorian’s Guide to Effective LIS Change Control

Clinical laboratory software newsletter article on page 8 regarding effective change control in their Laboratory Information System.

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Result Approval Rules Provide Additional Options for the Timing of Result Evaluation Actions

Clinical laboratory software newsletter technical article on page 6 regarding newly released options for Result Approval Rules in the Laboratory Information System.

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New State-of-the-art Training Facility Offers Improved Classes

Newsletter copy on page 5 regarding new training facility and improved class offerings.

Testimonials

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It's rare that you come across someone who is able to fill so many roles like Daphne. She is able to expertly fill the role of both Lead Trainer for our Harvest and Microbiology classes but also as Senior Instructional Designer creating classes for our new software platforms. Daphne's ability to juggle multiple assignments was unlike any I'd seen before and made a dramatic difference in the productivity level of our department. Daphne would be an asset to any team.

Andrew Gilmore
Healthcare IT Professional at Roche
Andrew managed Daphne directly.

 

My Experience

Roles & Responsibilities

Lean Analyst, Prime Vector Inc

February 2021 - Present

  • Delight Customers and Stakeholders

  • Technical Writing

  • Communicate and Collaborate with Customers, Project Members and Stakeholders

  • Gather Feedback and Engage in Opportunities to Collaborate and Improve Copy

  • Quickly Adopt New Technology

  • Grammar/Spelling/Proofreading/Editing

Freelance Copywriter

January 2020 - Present

•    Delight Customers and Stakeholders
•    Technical Writing
•    Instructional Design
•    Chatbot Implementation - Design, Copywriting, Prototyping & Building
•    Project Management
•    Design and Manage Writing Projects
•    Lead/Manage, Team Build, Mentor
•    Employ Thorough Investigative Research
•    Communicate and Collaborate with Customers, Project Members and Stakeholders
•    Develop and/or Adhere to Company Style Guidelines, Persona and Voice
•    Gather Feedback and Engage in Opportunities to Collaborate and Improve Copy
•    Quickly Adopt New Technology
•    Grammar/Spelling/Proofreading/Editing

Instructional Designer III, Orchard Software

December 2019 - January 2020

• Analyze current and future learning and development needs.
• Design fit-for-purpose learning design plans (ILT, VILT, eLearning, Job Aids, etc.)
• Technical Writing
• Develop learning solutions to meet business objectives.
• Implement new learning solutions.
• Develop new instructor onboarding and training plans.
• Ensure classroom standards for instructor-led training are being met.
• Mentor new instructors through their initial training department onboarding.
• Provide technical guidance to internal staff.
• Provides direction and leads others, acts as mentor to project teams and sales and
marketing personnel.
• Administer company P.A.C.E. Account (ASCLS Professional Administrative Certification of Excellence for laboratory personnel) in order to ensure training sessions are accredited to provide P.A.C.E. continuing education credits to attendees.

Senior Instructional Designer/Training Specialist III, Orchard Software

July 2014 - December 2019

•    Analyze current and future learning and development needs.
•    Design fit-for-purpose learning design plans (ILT, VILT, eLearning, Job Aids, etc.) and develop learning solutions to meet business objectives.
•    Work with Associate Training Director to integrate technology and implement new learning solutions into the classroom/distributed learning environment.
•    Technical Writing
•    Train and mentor Orchard's Training Specialists and other faculty. Develop new instructor onboarding and training plans. Mentor new instructors through their initial training department onboarding.
•    Ensure classroom standards for instructor-led training are being met.
•    Provide technical guidance, direction, and lead others and act as mentor to project teams and sales and marketing personnel.
•    Manage curricula and basic and advanced webinar sessions.
•    Develop curricula for new educational activities.
•    Create technical documentation for client and faculty training needs.
•    Develop curricula for, and present at, company's User Symposium.
•    Liaise with Product Managers to advance training curricula.
•    Conduct Orchard Harvest Laboratory Information System Administrator, Harvest Advanced User, Harvest Microbiology, and other classes for customers and employees.
•    Implement and administer Cornerstone LMS.
•    Administer company P.A.C.E. Account (ASCLS Professional Administrative Certification of Excellence for laboratory personnel) in order to ensure training sessions are accredited to provide P.A.C.E. continuing education credits to attendees.

Customer Training Manager, Orchard Software

July 2012 - July 2014

•    Manage the Customer Training Department.
•    Assist in hiring and train and mentor Training Specialists and other employees.
•    Maintain and enhance customer training manuals.
•    Manage and maintain hardware and the classroom experience necessary for training.
•    Technical Writing for client and faculty training needs.
•    Develop curricula and present assigned topics at our live User Symposium sessions.
•    Conduct Orchard Harvest Laboratory Information System Administrator, Harvest Advanced User, Harvest Microbiology, and other classes for customers and employees.
•    Write articles for the company newsletter.

Advanced Care Team Manager, Orchard Software

January 2010 - July 2014

  • Build and manage the new Advanced Care Team.

  • Cultivate, train, and mentor a team of high-level technical support specialists who take over care of clients who have newly gone live with Orchard systems or need advanced assistance with account administration.

Systems Engineer Training Manager, Orchard Software

December 2006 - January 2010

  • Create a new training program for and manage the training and mentoring of new and existing Systems Engineers (product installation staff).

  • The new System Engineer Training Program is to include lecture, documentation, job aids, hands-on training, and proficiency testing.

  • The System Engineer Training Program is to be designed to prepare employees for communication with and training of customers, installation of company product software and hardware, configuration of the software database, interfacing of laboratory instruments to the system, and documentation of installation details.

  • Create technical documentation for company training and education purposes.

  • Test newly acquired hardware for compatibility with all compatible Windows operating systems in order to develop technical documentation.

Systems Engineer, Orchard Software

October 2003 - December 2006

  • Perform Orchard product installations and training across the United States.

  • Product installation involved

  • Project Management

  • Installing software and hardware

  • Interfacing instruments to the system

  • Configuring the system database

  • Training customer system administrators and other users

  • Configuring a customized workflow for the facility to use with the software

  • Extensive communication with the customer and company

  • Copious documentation in various company software programs

  • Thinking on your feet while keeping your customer impressed and happy!

Contractor/Eli Lilly

July 2001 – September 2003

  • Worked in a contract position at Eli Lilly as customer support for the clinical trials research software used by staff.

  • Three months after I left my position I was contacted by my previous manager and offered a permanent and full time job with Eli Lilly; however, I was already greatly enjoying being a Systems Engineer for Orchard Software Corporation by then, so I declined.

Technical Administrator Trainer, Covance

January 1991 - January 2001

•    I started work at Covance (then SciCor) as an MLT(ASCP) in the Hematology Department. 
•    I was then promoted to Laboratory Liaison with the focus of bridging the divide of terminology and understanding between laboratory staff and Data Analysts and creating a reference library. 
•    I was then was promoted to Technical Administrator where I examined the protocol specifications for clinical trials studies in order to design the database to be entered in the system.
•    I was then promoted to Technical Administrator Trainer, responsible for training and mentoring the Technical Administrator Team, Technical Writing, and serving as subject matter expert for the company.

 

Education

My Qualifications

AWAI's Chatbot Copywriting Mastery & Certification

American Writers & Artists Institute's Chatbot Copywriting Mastery & Certification taught by Nick Usborne – copywriter, author, instructor and coach.

Chatbot Marketing Specialist Certificate
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AWAI's The Copywriters Initiative

Highly-targeted program designed to develop the next group of A-level copywriters taught by AWAI Copy Chief, Director- Editorial and Copy, Sandy Franks, formerly of Agora, Inc.

AWAI’s Accelerated Program for Copywriting

Program designed by copywriter, entrepreneur, and business builder Mark Ford that teaches the art, craft, and business of copywriting.

ATD Master Instructional Designer™

The ATD Master Instructional Designer™ program covers the entire process of analysis, design, development, implementation, and evaluation of learning programs. Explore new design models and techniques, evaluate real-world projects, and work with expert facilitators.

ELIGIBILITY CRITERIA

To ensure you gain the most from this advanced-level program, you must meet the following criteria to participate:

  1. minimum of three years in the instructional design profession

  2. solid understanding of instructional design principles and terms

  3. demonstrated knowledge and application of models, such as ADDIE or SAM

  4. a strong background in conducting needs assessments and writing effective learning objectives

  5. completion of a foundational ATD certificate program, such as the ATD Instructional Design Certificate, formerly Designing Learning Certificate (preferred, not required).

CRITICAL SKILLS ACQUIRED

  • Conduct a needs assessment for learning programs that:

    • aligns organizational objectives and the learning opportunity

    • addresses target populations’ specific needs

    • identifies constraints and/or problems affecting design success

    • includes basic outcomes of the learning solution linked to business problems or opportunities.

    • Design learning solutions that reflect adult learning theories, and best address the needs of the learners and the organization through formal classroom training, blended learning, online learning, and informal approaches.

  • Use a collaborative approach with stakeholders (such as internal clients and subject matter experts) throughout a learning design project to:

    • plan and design the solution

    • select and/or create effective learning materials

    • establish sign-off and approval processes for each step of the design process.

  • Create complete learning solutions including:

    • measurable learning objectives

    • instructional content that reflects the diversity of the learners

    • a variety of learning methods and emerging technologies to reach learning outcomes.

    • Identify appropriate evaluation techniques and apply them to measure the impact of the learning solution.

Master Instructional Designer Certificat

ATD Consulting Skills Certification

Talent professionals must demonstrate strong consulting skills to lead the development of learning solutions and successfully guide their organizations toward optimal performance. ATD’s Consulting Skills Certificate improves your ability to use effective behaviors and processes for internal learning consulting within your organization. External consultants will also benefit from this training.

  • Understand the functions of a learning professional in the role of consultant.

  • Demonstrate exemplary internal consulting competencies, and the corresponding day-to-day behaviors required of an internal consultant.

  • Build relationships with clients, including techniques to effectively guide clients through the consulting process.

  • List questions to ask a client during a contracting meeting and/or data gathering meeting.

  • Outline client goals and set expectations for success.

  • Apply tools to analyze business needs and gather information.

  • Build credibility through communication to increase position as a knowledgeable, client-focused partner.

  • Model the most appropriate way to conduct a data-gathering interview and a feedback meeting.

  • Overcome resistance and difficult client behaviors.

  • Evaluate the solution/change, and identify areas for future improvement.

WHO SHOULD ATTEND

  • Professionals who are new to an internal consulting role or want to prepare to assume this role in the future.

  • More experienced talent development professionals and external consultants ready to sharpen their consulting skills.


ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

CRITICAL SKILLS ACQUIRED

  • Understand the functions of a learning professional in the role of consultant.

  • Demonstrate exemplary internal consulting competencies, and the corresponding day-to-day behaviors required of an internal consultant.

  • Build relationships with clients, including techniques to effectively guide clients through the consulting process.

  • List questions to ask a client during a contracting meeting and/or data gathering meeting.

  • Outline client goals and set expectations for success.

  • Apply tools to analyze business needs and gather information.

  • Build credibility through communication to increase position as a knowledgeable, client-focused partner.

  • Model the most appropriate way to conduct a data-gathering interview and a feedback meeting.

  • Overcome resistance and difficult client behaviors.

  • Evaluate the solution/change, and identify areas for future improvement.

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Articulate 360 Certification

Hands-On Articulate 360 Certification by YukonLearning

BASIC STORYLINE 360

INTRODUCTION TO ARTICULATE 360 USER INTERFACE

▪ Story View and Slide View

▪ Undocking/Redocking Tool Panels

BUILDING BLOCKS OF STORYLINE SLIDES

▪ Introduction to Content Library 360

▪ Content, Animations, etc.

▪ Syncing Objects to Audio

STATES

LAYERS

▪ Creating a Layer

TRIGGERS

▪ Adding & Editing a Trigger

▪ Trigger Condition

MEDIA CONTENT

▪ Pictures, Screenshot, Video, etc.

ADDITIONAL INTERACTIVE ELEMENTS

▪ Buttons, Hotspot, Marker, etc.

QUIZZING

▪ Questions: Graded, Content Library 360 Quiz, Survey, Freeform

▪ Feedback, Importing Questions, Question Banks, and Result Slides

▪ Remediation with Lightboxes

SIMULATIONS

▪ Simulation Map & Building a Simulation

SCREEN RECORDING

▪ Recording, Inserting, Action Fine Tuning

PLAYER DESIGN

▪ Features, Menu, Resources, Glossary

▪ Player Features at the Slide Level

PUBLISH

▪ Output and Properties

▪ Distributing Your Published Courses

REVIEW 360

▪ Working with Review 360

MLT (ASCP,NCA) Indiana University

Medical Laboratory Technologist certified by ACSP and NCA.

The ASCP Board of Certification (BOC) is the gold standard in global certification for medical laboratory professionals and has certified more than 570,000 individuals.

We are the first and largest certification agency. Since our inception in 1928, the BOC continues to set a high standard for quality and continuing competency.

NCA was chartered in 1978 as a peer-review credentialing agency in response to concerns for pathologists' control of the clinical laboratory science (CLS) profession and has functioned as an independent agency sponsored by the American Society for Clinical Laboratory Science (ASCLS) and the Association of Genetic Technologists.

 

Professional Associations

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The Professional Writers' Alliance

Professional Writers' Alliance
101 SE 6th St Suite 101
Delray Beach, FL 33483
(866) 879-2924

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American Writers & Artists Institute

This is your Service description. Use this space to describe what the service entails, benefits for users and any other important information. Have a lot to say? Easily turn any item into a full page by clicking ‘Create a page from this item’ in the edit panel.

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ATD

The Association for Talent Development (ATD, formerly ASTD) is the world's largest association dedicated to those who develop talent in organizations.

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ASCP

The ASCP Board of Certification (BOC) is the gold standard in global certification for medical laboratory professionals and has certified more than 570,000 individuals. We are the first and largest certification agency. Since our inception in 1928, the BOC continues to set a high standard for quality and continuing competency.

 

Let's Connect

Your project deserves professional resources who are dedicated to delighting your customers.

I have many talents and many years of experience making my customers and stakeholders extremely happy.

 

Let's connect to discuss your project and see if we are a good fit for each other.

Email me at:

ddaviscareer2020@yahoo.com

Organized Desk